Grievance Redressal

This process covers grievances about Indiloan — for example, your personal data, privacy, consent, content you see, or the way the Platform works. Because Indiloan is not a lender, complaints about a specific loan, its approval, interest rate, or servicing should be raised with the lender directly (see "Complaints about a lender").

In line with the DPDP Act and applicable IT rules, we have appointed a Grievance Officer as the point of contact for your complaints and data-rights requests.

• Grievance Officer: [Grievance Officer name — to be appointed]
• Email: grievance@indiloan.in
• Address: [Registered office address]

To help us resolve your concern quickly, please include:

• Your name and the email/mobile registered with Indiloan.
• A clear description of the issue, with dates if relevant.
• What outcome you are looking for.
• Any supporting screenshots or references.

You can also use the in-app "Feedback" button on any page, or email us at grievance@indiloan.in.

• Acknowledgement: we aim to acknowledge your grievance within 48 hours.
• Resolution: we aim to resolve it within the timelines required by law [to be confirmed — commonly within 30 days].
• Updates: we will keep you informed if we need more time or information.

If your complaint is about a loan or a lender’s conduct, please raise it with that lender’s grievance redressal channel first. Banks and NBFCs are required to have their own grievance officers, and unresolved complaints can be escalated to the RBI Ombudsman / RBI’s grievance portal. We are happy to help point you to the right channel.

If you are not satisfied with our response, you may escalate to the Data Protection Board of India once it is operational, or to the appropriate regulator. We will share the relevant escalation details on request.